For your AWS Cloud account, you can get 4 types of support plans based on the usage requirement.
Types of AWS suport plan
Let us see the featurs of the each support plan in detail.
The Basic plan is a free plan available for all AWS customers. This plan includes
Contact AWS support for
- Billing queries
- Service limit increases
you have access to
- AWS documentation
- Access to whitepapers
- AWS support communities
- Limited selection of AWS Trusted Advisor checks.
- AWS Personal Health Dashboard (Tool that provides alerts and remediation guidance when any AWS events such as outages that could affect your service)
If you need anything other than the above support items, you need to purchase a Developer or Business or Enterprise Support plan based on their requirements.